WOW Customer Service

I have just returned from 5 FABULOUS weeks touring Canada.

Even the Bears are FRIENDLY in Canada!

My husband and I toured through both the West and East coasts and it was quite an experience.  What really stood out for me though as a business coach was the AMAZING customer service I received as a tourist.

Moi with my Favourite "Mountie"

Now as a resident of the Gold Coast here in Australia, I think the standard of customer service we provide to our tourists is pretty abysmal.  Squeeze them in, rush them through, overcharge them and then push them out.  Yup - that is what has happened to me each time I dined in a tourist zone here in Australia.  What I found so totally refreshing over in Canada was the way I was treated as a tourist.  I was never squeezed, rushed or pushed.  Nothing was too much trouble and everything was delivered with a GENUINE smile. I was even engaged in conversation about my holiday by service providers and they were genuinely interested in my experiences.  WOW!

Boy, have we aussies got something to learn from our Canadian cousins when it comes to WOWing our customers.  Obviously the Canadians know that as tourists we are not coming back in the near future and it just doesn't affect their warm and welcoming service.  Maybe we could take a lesson out of their book and start treating our customers the way they seem to treat their tourists.

Wishing you prosperity and peace of mind
Pam